Return Policy
Return and Exchange Policy
We are committed to delivering all products in good condition and in accordance with the specifications stated at the time of purchase, and we uphold customer rights in compliance with applicable laws and regulations.
1. Returns Due to Change of Mind
The store does not accept returns of products in good condition simply due to a customer changing their mind or no longer wanting the product after the purchase has been completed.
2. Opened or Used Products
Returns or exchanges are not accepted for products that have been opened, activated, or used, if such actions prevent them from being resold as new products; this is without prejudice to customer rights regarding defects or non-conformity under the law.
3. Defects or Non-Conformity
In the event of a manufacturing defect or if the product does not match the agreed-upon specifications, the case will be handled in accordance with warranty terms and applicable laws and regulations.
Depending on the specific case, the product may be repaired, replaced, or refunded in accordance with warranty terms and relevant laws and regulations.
4. Product Inspection Upon Receipt
Customers are advised to inspect the product upon receipt and verify the integrity of the device and its accessories, as well as its conformity to specifications, before opening or activating it—particularly for devices that require activation or registration.
5. Warranty
Products are subject to their specific warranty terms. This return and exchange policy does not affect customer rights established under the warranty or under Palestinian consumer protection law and related regulations.
6. Situations Not Eligible for Return or Exchange
- Customer change of mind after the purchase is completed.
- Products that have been opened, used, or activated, if this prevents them from being resold as new.
- Damage resulting from misuse, breakage, liquid exposure, or accidents.
- Damage resulting from using the product in a manner contrary to the manufacturer's instructions.
- Products or accessories that have been modified or repaired by an unauthorized party.
7. Contacting Us Regarding Returns or Exchanges
If there is an issue with the product, or if the customer believes there is a manufacturing defect or non-compliance with specifications, please contact customer service and provide details of the order and the issue. We will then examine the case and take appropriate action in accordance with warranty terms and applicable laws and regulations.
Note: Nothing in this policy shall be construed as a waiver of any consumer rights established by law.